Security Information
We usePayrixInternet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.
A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.
Delivery and Returns
Delivery costs are $10 - $25 per case of 12 bottles or part thereof. We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on +61 8 8383 7459.
Our Delivery Carriers
Currently Yangarra uses Australia Post and Couriers Please to deliver to all states and territories.
Where do we deliver?
Yangarra can deliver to anywhere in Australia. If you are unsure whether we can deliver to the area that you live in, please contact us on +61 8 8383 7459. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.
Delivery charges and shipping policy
Delivery charges are those issued by Australia Post depending upon the delivery location. Delivery charges will be calculated upon check out, but range between $10 - $25 per case of 12 bottles or part thereof.
To most areas in Australia you can expect to receive your deliver within 2-8 working days, though some rural areas may take slightly longer.
In the event of hot weather conditions, shipment of wine may be delayed to protect against heat damage.
Returns Policy
At Yangarra we stand by our products and want you to enjoy the wine you have purchased. On the rare occasion that incorrect goods are delivered please contact us within 30 days and we will fully refund or replace the goods concerned, provided they are returned in good condition. We will arrange for any return shipping requirements at our expense.
If you order the wrong wine please contact us within 10 days of receiving the wine and we can exchange it for the correct wine. The customer will be responsible for any associated shipping costs.
Faulty wines, i.e. corked, oxidised, off, faulty, undrinkable wines will be replaced or refunded. Any replacement of wine will be with the current available vintage. Please contact us with the details.
Undeliverable Goods
The carrier will advise Yangarra if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.
Contact Information
Yangarra Estate Vineyard
Tel: +61 8 8383 7459
ABN: 64 112 285 908
